Returns and Exchange Policy
At Gozel Lifestyle, we take pride in delivering premium-quality products. Every T-shirt is carefully inspected before dispatch. However, if you receive a defective item or need a different size, we're here to help.
Exchange Policy
We accept exchanges in the following cases:
- You received the wrong size.
- You received a defective or damaged product.
For size exchanges, a ₹200 courier and handling fee will be applicable to cover the pickup and re-delivery charges.
If the product is found to be defective or damaged upon arrival, the exchange will be provided completely free of charge, with no additional courier fee.
Return & Refund Policy
Returns and refunds are accepted only if:
- You receive a defective product.
- You receive an incorrect item.
If a return is requested for reasons other than a manufacturing defect (such as size exchange), a ₹200 courier charge will be deducted to cover logistics.
Refunds, wherever applicable, will be processed after the returned product has been received and inspected. Approved refunds will be credited to the original payment method within 5–7 business days.
How to Request a Return or Exchange
To initiate a return, exchange, or refund, simply send an email to care@lifestylegozel.com with:
- Your Order ID
- A brief description of the issue
- Clear photos of the product (for defective or incorrect items)
Our support team will get back to you as quickly as possible and guide you through the process.